The Administrative Justice Design Process Inside HMCTS: The Service Manual

A few months ago, I wrote a short piece for the UK Constitutional Law Blog explaining the growing influence of a certain policymaking approach in the UK administrative justice sphere: design approaches (which are often closely related to ‘agile’ policymaking approaches). In a recent primer on the digitisation of tribunals in the UK, I noted how this policymaking technique is particularly prevalent in the modern mode of digital government, as adopted in the UK. Both the blog and the primer noted that this approach will play an important role in how digital administrative tribunals–as are currently being developed within HMCTS–will be eventually configured. In this sense, this approach forms part of the background policy/politics to the reforms.

For those interested in the details of how this approach plays out, a good way to find some level of understanding is by looking at the GOV.UK Service Manual. In the past couple of days, multiple interesting sections of the Manual were updated and clarified. They include the sections on the following topics:

These sections, and many others in the Manual, provide real insight into the internal design processes in government, and those being used in the roll out of online tribunals (as well as other areas of administrative justice).